TERMS & CONDITIONS

  • Cleaning fees shall be in 50% in advance and 50% after job completion 

  • The Client shall not in any way infringe on the staff and employees of the Cleantel Services in any form of infringement, whether verbally or physically, 

  • The Client shall not be entitled to require the Cleantel Services and its employees to use any machine or instrument of their personal instruments or the instruments of the Cleantel Services while they are in the place of the second party,

  • The Client acknowledges that the results of the services provided by the First Party's workers and employees may vary, depending on several factors including the materials and instruments used in the last cleaning operation, the time elapsed since the last cleaning of the place and the nature of the cleaning currently required.

  • The Customer Service Team shall be notified of any claim for compensation as soon as possible and in any event within 24 hours of the occurrence of the damage. 

  • The Client undertakes and is committed to pay the Cleantel Services the full value agreed upon in this agreement if the first party's team cannot access the property / building as a result of the failure of the other party to make reasonable arrangements to access.

  • The Cleantel Services undertakes that the maximum amount to be incurred for any damages incurred by its workers or employees during the period of implementation of this Agreement is only 50% of the invoice value.

  • Hourly charges based cleaning: Cleantel Services cannot commit on the job completion. no supervision included in hourly based cleaning.

  • Kitchen utensils, laundry services, folding clothes, ironing are not included in our cleaning program

  • Window cleaning: Cleantel Services will not be responsible for existing marks or scratches on glasses.

  • Site: Cleantel Services cannot be held responsible for Cleantel Services sites getting dirty by rains, dust storms, site work, painting, floor work, drilling, plumbing, décor works, etc.

  • One off cleaning: only deep cleaning charges are for one time cleaning services only.

  • Work related photos and videos will be recorded for job completion/ job completion official purpose.

  • Customer abides to provide a safe working environment to the staff of Cleantel services.

  • Any special or promotional offers attached to the sales order are non-transferable and cannot be substituted for cash payment

  • Cleantel Services will perform its obligations to the client for the remuneration set forth in the proposal. Any additional services requested by the client which falls outside the proposal which Cleantel Services incurs as a result of providing the service shall be payable by the client.

  • This Cleaning Sales Order form and its contents are deemed to have been accepted and fully binding following receipt of Client’s first payment. The acceptance of the Sales Order includes any additional fees for time, equipment and staff.

  • If Cleantel Services is unable to gain access to the property/premises as a result of client failure to make reasonable arrangements for access, Cleantel Services will charge 100% cancellation fee.

  • Signed Cleaning sales order form are valid for a period of 7 days.

  • If at the commencement or during the course of providing the Service, it is apparent that the actual cost of the Service will exceed the quote provided by Cleantel Services, Cleantel Services will provide the Customer with the option to pay an increased fee to complete the Service, or pay the quoted amount without the Service being completed.

  • Jurisdiction: Any dispute arising out of this shall be subject to the jurisdiction in Sharjah